Returns & Exchanges
At NANA MALL, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, items in original, unopened condition can be returned within 30 days of delivery.
Initiate Your Request
Log into your NANA MALL account and navigate to your order history to select the items you wish to return and receive a return authorization.
Prepare the Package
Carefully pack the unused products in their original packaging to ensure they are protected from damage during transit back to our warehouse.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing