Frequently Asked Questions
Everything you need to know about your NANA MALL beauty experience.
Are all products at NANA MALL authentic?
Yes, we guarantee 100% authenticity for every product. We source directly from authorized distributors and official brand partners to ensure you receive genuine beauty items.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for skincare and makeup?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 14 days of purchase.
Do you offer international shipping?
Currently, NANA MALL ships to select regions. Please enter your address at checkout to see if delivery is available to your specific location and to view calculated shipping costs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital wallets to ensure a secure and convenient checkout process.
How can I check the expiration date of my beauty products?
Most products feature a Batch Code or a Period After Opening (PAO) symbol. If you need assistance deciphering a specific code, our customer support team is happy to help.